1.   Acceptance of terms and conditions

 

We at Travelyaari shall like to thank you for using Travelyaari. The below mentioned terms and conditions are meant to make you aware of your rights and responsibilities towards using all our services provided by Travelyaari, website at https://www.travelyaari.com/ or android / iOS / progressive web applications (“apps”) (referred henceforth as “Travelyaari”).

 

These terms and conditions apply for all existing and future customers of Travelyaari across its services. Please read the terms and conditions carefully. 

 

By accessing or using our services on   https://www.travelyaari.com/ or android / iOS / progressive web applications ("apps"), you are agreeing to legally binding terms and conditions with Travelyaari operated by Mantis Tech Services Private Limited, a subsidiary of Taiga Indo Private Limited and its affiliates.

 

You are free to not use our services in case you disagree with our terms and conditions. Your use of Travelyaari is at your own risk and by using our services, you are agreeing to the risk to be exposed to content that you may find disagreeable.

 

   1.1.    About Travelyaari

 

"Travelyaari.com" and "Travelyaari Apps on Android & iOS", henceforth just referred as "Travelyaari" is a bus travel & logistics eCommerce reseller internet product platform from Mantis Tech Services Private Limited with its registered office at Gopala Krishna Complex, 1st Floor, #45/3 Residency Road, Bengaluru, Bangalore-560025, Karnataka, India.

 

   1.2.    Our contact details and feedback channels

 

All our customer service is provided through digital medium only and we do not either honor or monitor social media channels and other platforms for customer service, hence in case of any communication, you agree to mail us at feedback@travelyaari.com, clearly mentioning your concerns, incidents, issues or requests or through our Feedback section on website and apps.

 

   1.3.    Defining Travelyaari Customers

 

“Customers” or “you” or “your” as a customer of the Services. A customer is someone who accesses or uses the Travelyaari Services for the purpose of sharing, displaying, hosting, publishing, transacting, or uploading information or views or pictures and includes other persons jointly participating in using the Travelyaari Services. By direct usage of Travelyaari service or indirect usage through an individual or business or organization acting on behalf of you, you are voluntarily agreeing to be legally binding to this contract and its terms and conditions.

 

   1.4.   Defining Bus Operators or Bus Service Providers or Merchants

 

Bus operators or Bus Service providers or Merchants, referred henceforth as operators are entities owning or leasing, selling or operating bus inventory and its services on Travelyaari.

2.   Travelyaari Services

 

 

   2.1.    Bus inventory and its attributes

 

Travelyaari is an eCommerce platform that resells the bus inventory to end bus travel customers acquired through multiple inventory distribution channels having operator’s inventory (henceforth referred as “partners”). 

 

Travelyaari doesn’t own or operate its own bus services. All the inventory is displayed on the basis of information provided by partners. Travelyaari only applies standardization on the inventory attributes based on information provided by partners and information collated through its own website and app platforms to allow customers to make a judicious decision as per their needs. We have no intention to promote any operator over the other for the customer than provide inputs helpful in making the selection process among multiple between multiple operators customer friendly. Customers can always sort, filter and search all available inventories as per their own sole discretion. 

 

 

   2.2.    Trademark & Copyright of Bus Inventory and Operator Names

 

All the trademark, logo, copyright with relation to either name of operators or the fleet they operate lies with operator itself and Travelyaari passes such information as the way it gets it from partners. Travelyaari has no intention to violate any copyright, trademark rights and in case of any misinformation is found by customers, the same can be informed for validation and correction through post or email or through our feedback channels mentioned on our platform.

 

 

   2.3.    Bus Booking Service

 

Customers can avail following services to complete a “booking” or “paid transaction” to buy a bus ticket or tickets:

• Perform a search based on from or to cities (locations) to view all available inventories on Travelyaari,
• Sort or filter the inventory based on multiple attributes as gathered through our partners
• Check and select the desired bus operator and view the chart of the available seats
• Enter the passenger details that can be either customer or customer assisted passengers
• Enter his or her own details or create a login based on mobile number based authentication or OTP
• Apply any discounts, coupons, loyalty points or our TYCOINS, only if available and applicable
• Choose the payment method available from arrays of payment method available to us through our payment gateway partners,
• Get the final bus booking confirmation only after successfully completing the payment and confirmation from our payment gateway partners through digital channels in web, email or sms.
• Travelyaari shall not be held responsible for any non delivery of email or sms or failure at payment gateway pages. 
• Though Travelyaari takes utmost care with multiple fall back solutions to ensure these services are provided to all our customers to the best of our abilities, their 100% reliability can’t be assured at all the times.
• Travelyaari uses digital automation over SSL for all payments and related transactions to ensure the safety and security. Its SSL vendor can be found in its SSL certificate provider from the browser or in the footer of our website.
• Travelyaari also provides customer only wherever applicable to modify the itinerary post booking after payment of applicable charges
• Customers can also cancel the booked bus inventory as per the cancellation policy displayed on Travelyaari.
• Customers can use Travelyaari Trust Score that is algorithmically computed based on feedback given by past customers for a particular bus operator and its service. A high trust score doesn’t guarantee a good service and vice versa and only reflects transparently past feedback across multiple attributes of bus booking and bus journey by past customers.
  
  

 

 

   2.4.    Cancellation & Refund Policy

• 2.4.1.    
  Cancellation rules are displayed as per the bus operator at the seat chart page for its service for the particular journey date time at the time of booking and should be read carefully.
  2.4.2.    
  Any cancellation initiated by the customer shall be governed by the the cancellation policy displayed at seat chart as mentioned in 2.4.1
  2.4.3.     Once the customer initiates the cancellation for either full or partial booking, Travelyaari validates the cancellation policy and initiates a refund either in same mode of payment as was done at time of booking or in form of Travelyaari coupon linked to mobile number used at time of booking at Travelyaari.
  2.4.4.    
  Refund once issued from Travelyaari goes through the same payment gateways as was used at time of booking and may take 5-10 working days depending on the banking channels.
  2.4.5.    
  In some cases, when payment is successful at customer's end but payment gateway fails to electronically communicate back to Travelyaari servers, we shall poll the payment gateway’s servers for next 72 hours to confirm the payment.

• • 2.4.5.1    
    In case we receive a successful payment confirmation from payment gateways, we shall try to attempt a successful booking and if the seat is still available we shall issue a successful ticket for the attempted booking. We shall communicate the same to customers through email or sms on email and mobile provided during the booking process.
    2.4.5.2    
    In case the payment either fails or no confirmation is received for next 72 hours, no booking shall be made. Customers can follow up with their banking partner for any refund. We shall provide all the information and assistance through our feedback contact channel as was mentioned above in 1.2
    2.4.5.3    
    In case we receive the successful payment confirmation after a delay but the seats are not available, we shall issue a “payment done booking failed (PDBF) voucher”. This voucher can be applied for another booking immediately. In case customer is no longer interested in booking, customer has option to request a cancellation of issued voucher and full refund through our feedback channel mentioned in 1.2

• 2.4.6.    
  In case a bus operator cancels its service, there is a full refund that gets automatically generated after receiving the intimation from the bus operator through the same payment channel from which the original booking payment was received. In some cases our customer service may reach out to customers to adjust them on another bus at customer’s own discretion either at partial refund post such service or extra payment for an alternate booking.
  2.4.7.    
  All insurance fees and charges are non refundable.
  2.4.8.    
  Any other charges mentioned at checkout pages as non refundable are too non refundable such as pickup/dropoff charges, porter services, etc.

 

3.   Customer content

 

• 3.1.    
  Customer information such as Mobile Number & Email or passenger names are used only for completing the bus booking on behalf of customers so as to enable a good user experience.
  3.2.    
  Such information may be shared with our partners and operators to enable successful bus travel experience. 
  3.3.    
  Customer agrees to usage and sharing of the provided information with our authorised partners and operators for purpose of successful sale of bus tickets.
  3.4.    
  Travelyaari may also use cookies and analytics to continuously improve its platform for better user experience
  3.5.    
  Customer or You assume all risks associated with Your Content, including anyone's reliance on its quality, accuracy, or reliability, or any disclosure by you of information in Your Content that makes you personally identifiable. While we reserve the right to remove Content, we do not control actions or Content posted by our Customers and do not guarantee the accuracy, integrity or quality of any Content. You acknowledge and agree that Content posted by Customers and any and all liability arising from such Content is the sole responsibility of the Customer who posted the content, and not Travelyaari and its affiliate partners and operators.

 

4.   Travelyaari Trust Score

 

Travelyaari Trust Score is an algorithmic score based on multiple feedbacks, ratings and reviews received from its customers, which reflect the opinions of the Customers. It is pertinent to state that each and every review posted on Travelyaari is the personal opinion of the Customer only. Travelyaari is a neutral and transparent platform, which solely provides a means of communication between Customers and Operators. Travelyaari doesn’t arbitrate disputes between customer and operator.

 

 

5.   Travelyaari TYCoins, Discounts, Loyalty, Privilege points

 

Travelyaari reserves the right to decide whether to give or not give various forms of discounts at any point of time as described below. Customers hold no right to demand for the same unless the voucher was issued as per 2.4.5.3 stated above. Travelyaari in cases of multiple applicability of discounts applies maximum discount applicable. All discounts are non refundable in nature and are adjusted to refund value at the time of cancellation.

 

1.   5.1.   TYCOINS

Every booking is rewarded by Travelyaari in terms of algorithmically determined TYCOINS that can be redeemed by Customers on their future bookings as determined by Travelyaari. This is determined by in house secret logic based on inventory being bought, customer past historical behavior at Travelyaari, platform used to reach Travelyaari, etc and channels, journey, booking date-time. Redemption rates are also calculated on similar attributes. Travelyaari reserves rights to cancel and nullify full or partial TYCOINS issued to a customer at any future point of time based on its discretion.

 

1.   5.2.   Discount Codes

Travelyaari from time to time runs promotional discount codes or promo codes on its website and apps. The rules and eligibility of discount codes are often also described on our offer page. Travelyaari reserves the right to deny some or all of the customers the discount

 

6.   Right to change in this policy document

 

Travelyaari reserves the right to change some or all of the above contents of terms and conditions from time to time and its sole responsibility of customers to keep themselves updated on our terms and conditions before and after every booking.